Refund Policy
Free 30-day money back guarantee from the date of activation of your Service. The money back guarantee applies only to the products and services; other options are not refundable such as Engineer site-Visit Charges or Additional Customized work.
The Money-Back Guarantee, Terms and conditions:

1. Products under Good working Conditions ONLY
2. Service not used for more then 60 minutes
3. Cancellation of service within 30 days
4. NON-Activated Accounts

Incase, the customer fails to meet any of the Above Criteria Or does any mal-practice or holds a previously bad record, NEXGEN reserve the Right to termination or revoke this Money back guarantee at any time, without prior notice. Calling Cards are non-refundable, Non transferable or non exchangeable

Shipping/Delivery policy
Free Delivery within Melbourne City and other Suburbs based on evaluation of minimum purchase up to $100. A Fee may not be applicable. Standard shipping Fee is applicable for any products or services to be delivered at a remote location and is Non-refundable

Privacy policy
We will treat your personal information as confidential and will only disclose it in accordance with the Australian laws concerning privacy rights, or if we believe it is necessary to comply with a requirement of the Australian law enforcement agencies.

Unless you register your details on the Website we do not collect personal information about you. If you do register on the Website we will use your personal information for the following purposes:

• Processing your orders (this may involve passing your data to reputable third parties who will help process your order)
• To administer this Website
• For statistical purposes to improve this Website and its services to you
• To notify you of products, special offers or competitions that may be of interest to you

If, at a later date, you no longer wish to receive information about other products or special offers from NEXGEN. Please contact our customer services department at info@nexgengroup.net

In addition, we automatically collect and store the IP address from which you access the Internet, the date and time you access the Website, and the web pages you visit. This information may be passed to third parties to help us to improve our service to you or to identify and correct problems with our servers and for systems administration.

Guarantee Policy
NEXGEN strictly follows and ensures, high Quality of Service, value Added services, SLA up to 99.5%, Voice Quality guarantee and experiencing Virtual.
Our Guarantee Applies on:

• International calls unless it is issues related to voice network, international connection, or destination related issues
• On Net Call unless it is issues related to hardware failure, software failure or Internet bandwidth failure
• Local & international Caller ID is a third party, and hold 10% guarantee policy of provision
• Product holds one year repaid guarantee unless it is liquid damage or power damage